Frequently asked questions 47

  • If you change your mind and wish to remove your number from the “Do not call me” list, you can do so by logging into your profile/account and clicking on the “trash can” next to the number.

  • Yes, you can. You create a profile in which you can add or even delete numbers if you wish.

  • Your telephone number will be registered within five working days. So, after five working days, you should, in principle, no longer receive direct marketing calls.

  • Direct marketing is a broad concept. It is not just about the commercial campaigns of companies that contact customers, but also about contacting potential customers. Contacts made by other organisations, such as asking for financial contributions for charities or recruiting members, also fall under this concept. Direct marketing contacts that are excluded from this are:

    • A company that calls a customer to confirm an appointment.
    • A company that calls a customer to notify them of a problem that has occurred with a particular product they have purchased.

  • As long as you keep the same number, even if you change operator, your number will remain on the “Do not call me” list. So, you don't have to register again.

  • If you do not want to receive marketing telephone calls on this number, you should register this number on the “Do not call me” list. If you have already signed up, you can add the new number via your profile/account.

  • No, telecom operators are required to provide the inactive telephone numbers to DNCM ASBL/vzw every month. We will then remove them from the list.

  • Your telephone number will be registered within five working days. So, after five working days, you should, in principle, no longer receive direct marketing calls. Unfortunately, there are still some companies that do not comply with the legislation. If you are still receiving calls, you can submit a complaint to the Economic Inspection : https://meldpunt.belgie.be/meldpunt/en/welcome

  • Companies that carry out commercial and direct marketing campaigns by telephone are required by law to remove the numbers on the “Do not call me” list from their contacts lists. You can sign up with the list without any obligation; it is free of charge. However, companies that are engaged in campaigns are obliged to consult the list.

  • The data you provide when you sign up with the “Do not call me” list, such as your name, address, telephone number, mobile phone number and e-mail address will be kept in a register that is managed by Do Not Call Me (abbreviated to DNCM) ASBL/vzw. This non-profit organisation has been recognised by Royal Decree as the official administrator of the list. Companies that use the “Do not call me” list to delete your number from their contacts list only receive a telephone number and the date on which you registered your number. The other information will be kept by Do Not Call Me ASBL/vzw.

  • You have two options to ensure that a company or organisation will not contact you again: - Do you no longer want to be called for advertising by certain companies or organisations? Just as companies can choose who to contact, you have the right to choose the companies or organisations with which you want to stay in touch. If you are not at all interested in the advertising messages of certain companies, you can contact them and ask them to remove you from their address database. All companies or organisations must comply with your request free of charge and immediately (this is a legal obligation). - If you don't want to receive any more commercial calls, you can sign up with the “Do not call me” list. - If you want only some companies or organisations to call you for marketing purposes:

    •  First, sign up with the “Do not call me” list.
    •  At a later date, you can let the companies or organisations concerned know that you would like to receive telephone calls from them.

  • You have the following rights: - Right of inspection You have the right to ask a company or organisation what data it has about you. The company or organisation must respond to you within a reasonable period. - Right of correction You have the right to have incorrect data corrected (e.g. name, title, address, etc.). - Right to information When you provide your personal data to a company or organisation via a survey or reply coupon, that company or organisation will be required to inform you of the purpose for which it will use this data. It must also inform you about who will be responsible for this data (name and address of the company). - Right to object If you provide your personal data to a company or organisation through a survey or reply coupon, you have the right to request that this data is not included in an address list or passed on to other companies or organisations. By signing up with the “Do not call me” list, you immediately object to any company or organisation calling you for commercial purposes.

  • The law on the protection of privacy permits the use of personal data, but those who do so must respect specific rules. The management of the mailing lists must not harm your privacy. The collection of information is subject to certain safeguards, and the telephone lists must be protected against possible abuse. Some data should only end up on these databases in a limited number of cases. For example, databases that companies use for advertising purposes must not contain sensitive data of a religious, racial, medical, legal, sexual or political nature.

  • Companies or organisations that want to send advertising messages use address brokers to rent or buy databases. Address brokers commercialise the customer databases of other companies. They compile these databases by storing the data of persons who are their customers. Just think of the many times that you enter your details to enjoy a discount or to get a loyalty card.

  • Companies or organisations can turn to other companies, such as address brokers or data providers, to rent or buy databases. In most cases, they have names, addresses and telephone numbers.

  • Usually, companies or organisations don't know too much about you. As standard, they usually know your name, address and telephone number. They may have an overview of your purchases, donations, etc. They may also know your age, gender, the composition of your family, and your mother tongue. Usually, you will have given this information yourself by filling in a reply coupon, participating in a survey, or placing a telephone order. These companies or organisations will use this information to determine which offers might interest you or someone in your family. For example, you are a member of a book club and regularly receive telephone calls for additional orders. Based on your purchases, the club can see that you enjoy reading detective novels. The book club can be the first to let you know about the release of a new detective novel. In short, the more you do business with a company, the more this company will get to know about you. Companies that contact you for the first time usually only know your name, address and telephone number.

  • You usually will have given it yourself. Companies keep lists of all their customers, the so-called customer database. You can best compare these customer databases with your address book. In addition to telephone numbers, customer databases may also include other data, such as your address.

  • It is indeed true that you have to give many details to sign up with the list. However, companies that consult the list will only receive your telephone number and registration date. We ask for this additional information (address, place of residence, etc.) to facilitate subsequent searches. We sometimes receive complaints, and then it is useful for DNCM ASBL/vzw to know your address and place of residence. We also use this information for our statistics. For example, it is important that we know for each region the number of registrations per day, per month, etc.

  • There is no similar initiative for e-mails. If you receive unwanted e-mails, you will need to inform the sender that you no longer want to receive e-mails from them. A central database of persons who do not wish to receive commercial e-mails does not exist.

  • To remove your number from the register, log in to your account and click on the “trash can” next to your number. You can also remove your telephone number from the list by e-mail using the contact form

  • They certainly can, but not with commercial messages. If you sign up with the list, your bank will not be allowed to contact you to offer you new products. However, they can still contact you, for example, to inform you that your new card has arrived.

  • Your registration is valid forever. It will remain valid as long as you keep the registered telephone number or until you remove your number from the list. To remove your number, log in to your account and click on the “trash can” next to your number. You can also remove your telephone number from the list by e-mail using the contact form

  • When you want to register a telephone number, please bear in mind the following:

    1. The country calling code (for the country you indicated at the time of registration) will be entered automatically, e.g. for Belgium: 32.
    2. Enter your telephone number, without the 0 or spaces, for example 21234567.
    3. Please complete the other required fields.
    4. Confirm your registration.
    If it still does not work, you can contact us via the contact form.

  • Yes, this service is entirely free.

  • The “Do not call me” list ensures that you will no longer receive unwanted advertising by telephone. If you register your telephone number on this Register, companies engaged in telephone campaigns must delete your number and name from their contacts lists. This means that they will not be allowed to call you to promote their products and services, and if they do so they risk a fine. If despite your registration on this Register, some companies are still calling you for marketing purposes, you can report this on Meldpunt.be (“Annoying telephone calls” section).

  • After buying the license, you can choose how you prefer to receive the file "DNCM" . You can choose among these different methods:

    • By uploading to your DNCM account: e-mail with the link to the file: default setting
    • Via a sftp connection: with this option, you can establish your own direct connection with the list (updated daily) via a secure FTP connection.
    • In your account, you can also choose the "online check": you can check number by number s 'it is in the list "DNCM"
    The "DNCM" file is a txt file which contains only the phone number and the date of registration. You can consult the layout of the file here.

  • This is not an obligation. In Belgium, the telecom operators have this obligation. They take care of the communication to their subscribers. When a subscriber asks you about this or when you receive complaints from a subscriber, you can of course always refer to the “Do not call me” list.

  • The “Do not call me” list only applies to telephone calls. SMS campaigns are covered by the legislation on electronic communication, and you need an opt-in for this. The same applies to e-mail campaigns.

  • No, fax campaigns are not covered by the “Do not call me” legislation. Fax, SMS and e-mail are covered by the legislation on electronic communications and are by definition an opt-in.

  • This is certainly possible. Agents of the Directorate-General Economic Inspection carry out inspections on compliance with the provisions of Book VI and Book XIV. Such inspections will be in response to a complaint or on our initiative. You must be able to demonstrate that you have consulted and checked the “Do not call me” list. When do you risk a sanction? If you have contacted a complainant who is on the list  (https://www.bel-me-niet-meer.be)  and who has not subsequently expressed the wish to be contacted by you (i.e. has not opted in for contact). The sanctions range from a warning to fines of up to 80,000 euros.

  • No, this is not allowed. Article 22 of the "General terms and conditions" states that you must not communicate or resell the “Do not call me” list to third parties without them having a valid licence to use it. Any unauthorised use of the “Do not call me” list, by the customer or on their behalf, will lead to a claim for damages.  

  • Yes, you are calling Belgian telephone subscribers, so you need to remove from your contacts list any numbers on “Do not call me” list.

  • No, the list only contains Belgian numbers: fix and mobiles.

  • The list only contains telephone numbers and the date of the registration. You can use this link to download the layout of the file.    

  • In this case, the registration on the list has priority, so you will no longer be allowed to contact the subscriber. Therefore, it is essential that you keep track of the “opt-in” date in your database. The Data Protection Commission states that the last act of the consumer/subscriber has priority. In other words, if a subscriber signs up for the “Do not call me” list and then gives an opt-in, then the opt-in will have priority.

  • Yes, because the “Do not call me” legislation applies to both B2C and B2B campaigns.

  • The “Do not call me” list only applies to commercial campaigns, not to providing information. For example, you can contact a customer in connection with a delivery or a technical problem. There are two cases in which you can still contact your customers by telephone:

    • In the case of non-commercial calls, such as providing information, technical assistance, etc.
    • If your customer has given their explicit permission (opt-in). You must record this in your database, along with the date on which your customer gave you their permission.

  • You cannot contact any of the telephone numbers on the “Do not call me” list for advertising messages. So, whether it's customers or potential customers, company numbers or private numbers, you must remove them from your contacts list. In other words, you are no longer allowed to contact existing customers who are signed up with the “Do not call me” list for telephone direct marketing campaigns. You are allowed to contact them if they have given their explicit permission for you to do so.

  • In principle, you do not need an opt-in if you wish to contact customers or potential customers by telephone. However, you do need to check your contacts list against the “Do not call me” list. You will need an opt-in for SMS and e-mail campaigns

  • All Belgian telephone subscribers can put their numbers (fix or mobile) on the list, i.e. both individuals and companies.

  • In 2014, the “Robinson Phone” list was replaced by the “Do not call me” list. All numbers in the "Robinson Phone" list were transferred to the “Do not call me” list.

  • No, this is not possible. If you are a large company, you subscribe for one year. An SME can choose to purchase a licence for one month.

  • You can always change your company details, except your username and login. You can change your data by loging in to your “Do not call me” account

  • For the purposes of the “Do not call me” list, advertisers are the parties who contact or have consumers contacted by telephone for commercial purposes. For the purposes of the “Do not call me” list, “service providers” are the parties who work for the advertisers and could be call centres or data processors. They make the telephone calls or edit the calls database on behalf of the advertiser.

  • You have to pay for a licence to use the “Do not call me” list. The rate depends on the type (call centers, service providers) and the size of the company. Once your company is registered, we will check the number of employees and turnover figures. DNCM will send you a quote based on these criteria. The various rates are as follows:

    • Service providers: € 2,400 per year, if SME € 1,200 per year.
    • Advertisers: € 4,250 per year, if SME € 1,140 per year.
    • Advertisers can also buy a licence for one month: € 99.

  • DNCM stands for “Do Not Call Me”. This non-profit organisation is formed by telecom operators and professional organisations including Contactcenter.be, BAM, UBA and Safeshops. A Royal Decree of 28 June 2015 designated DNCM ASBL/vzw (a non-profit organisation) as the central administrator of this list. DNCM also became responsible for managing access to the list and the protection of the associated personal data.

  • As a company/organisation, you are subject to the law when you carry out direct marketing campaigns by telephone. Direct marketing is a broad concept. It is not just about the commercial campaigns of companies on behalf of their customers, but also about contacting potential customers. For example, organisations contacting people as part of a campaign to raise money for charity or to recruit members is also direct marketing. However, “contacting” is not always synonymous with direct marketing. It is not the case, for example, when: - A company contacts a customer to confirm an appointment; - A company informs a customer about a possible problem with a product that they have bought. Direct marketing is more than just “advertising”. It also includes non-commercial messages.