Frequently asked questions 47

  • If you change your mind and wish to remove your number from the “Do not call me” list, you can do so by logging into your profile/account and clicking on the “trash can” next to the number.

  • Yes, you can. You create a profile in which you can add or even delete numbers if you wish.

  • Your telephone number will be registered within five working days. So, after five working days, you should, in principle, no longer receive direct marketing calls.

  • Direct marketing is a broad concept. It is not just about the commercial campaigns of companies that contact customers, but also about contacting potential customers. Contacts made by other organisations, such as asking for financial contributions for charities or recruiting members, also fall under this concept. Direct marketing contacts that are excluded from this are:

    • A company that calls a customer to confirm an appointment.
    • A company that calls a customer to notify them of a problem that has occurred with a particular product they have purchased.

  • As long as you keep the same number, even if you change operator, your number will remain on the “Do not call me” list. So, you don't have to register again.

  • If you do not want to receive marketing telephone calls on this number, you should register this number on the “Do not call me” list. If you have already signed up, you can add the new number via your profile/account.

  • No, telecom operators are required to provide the inactive telephone numbers to DNCM ASBL/vzw every month. We will then remove them from the list.

  • Your telephone number will be registered within five working days. So, after five working days, you should, in principle, no longer receive direct marketing calls. Unfortunately, there are still some companies that do not comply with the legislation. If you are still receiving calls, you can submit a complaint to the Economic Inspection : https://meldpunt.belgie.be/meldpunt/en/welcome

  • Companies that carry out commercial and direct marketing campaigns by telephone are required by law to remove the numbers on the “Do not call me” list from their contacts lists. You can sign up with the list without any obligation; it is free of charge. However, companies that are engaged in campaigns are obliged to consult the list.

  • The data you provide when you sign up with the “Do not call me” list, such as your name, address, telephone number, mobile phone number and e-mail address will be kept in a register that is managed by Do Not Call Me (abbreviated to DNCM) ASBL/vzw. This non-profit organisation has been recognised by Royal Decree as the official administrator of the list. Companies that use the “Do not call me” list to delete your number from their contacts list only receive a telephone number and the date on which you registered your number. The other information will be kept by Do Not Call Me ASBL/vzw.

  • You have two options to ensure that a company or organisation will not contact you again: - Do you no longer want to be called for advertising by certain companies or organisations? Just as companies can choose who to contact, you have the right to choose the companies or organisations with which you want to stay in touch. If you are not at all interested in the advertising messages of certain companies, you can contact them and ask them to remove you from their address database. All companies or organisations must comply with your request free of charge and immediately (this is a legal obligation). - If you don't want to receive any more commercial calls, you can sign up with the “Do not call me” list. - If you want only some companies or organisations to call you for marketing purposes:

    •  First, sign up with the “Do not call me” list.
    •  At a later date, you can let the companies or organisations concerned know that you would like to receive telephone calls from them.

  • You have the following rights: - Right of inspection You have the right to ask a company or organisation what data it has about you. The company or organisation must respond to you within a reasonable period. - Right of correction You have the right to have incorrect data corrected (e.g. name, title, address, etc.). - Right to information When you provide your personal data to a company or organisation via a survey or reply coupon, that company or organisation will be required to inform you of the purpose for which it will use this data. It must also inform you about who will be responsible for this data (name and address of the company). - Right to object If you provide your personal data to a company or organisation through a survey or reply coupon, you have the right to request that this data is not included in an address list or passed on to other companies or organisations. By signing up with the “Do not call me” list, you immediately object to any company or organisation calling you for commercial purposes.

  • The law on the protection of privacy permits the use of personal data, but those who do so must respect specific rules. The management of the mailing lists must not harm your privacy. The collection of information is subject to certain safeguards, and the telephone lists must be protected against possible abuse. Some data should only end up on these databases in a limited number of cases. For example, databases that companies use for advertising purposes must not contain sensitive data of a religious, racial, medical, legal, sexual or political nature.

  • Companies or organisations that want to send advertising messages use address brokers to rent or buy databases. Address brokers commercialise the customer databases of other companies. They compile these databases by storing the data of persons who are their customers. Just think of the many times that you enter your details to enjoy a discount or to get a loyalty card.

  • Companies or organisations can turn to other companies, such as address brokers or data providers, to rent or buy databases. In most cases, they have names, addresses and telephone numbers.

  • Usually, companies or organisations don't know too much about you. As standard, they usually know your name, address and telephone number. They may have an overview of your purchases, donations, etc. They may also know your age, gender, the composition of your family, and your mother tongue. Usually, you will have given this information yourself by filling in a reply coupon, participating in a survey, or placing a telephone order. These companies or organisations will use this information to determine which offers might interest you or someone in your family. For example, you are a member of a book club and regularly receive telephone calls for additional orders. Based on your purchases, the club can see that you enjoy reading detective novels. The book club can be the first to let you know about the release of a new detective novel. In short, the more you do business with a company, the more this company will get to know about you. Companies that contact you for the first time usually only know your name, address and telephone number.

  • You usually will have given it yourself. Companies keep lists of all their customers, the so-called customer database. You can best compare these customer databases with your address book. In addition to telephone numbers, customer databases may also include other data, such as your address.

  • To remove your number from the register, log in to your account and click on the “trash can” next to your number. You can also remove your telephone number from the list by e-mail using the contact form

  • They certainly can, but not with commercial messages. If you sign up with the list, your bank will not be allowed to contact you to offer you new products. However, they can still contact you, for example, to inform you that your new card has arrived.

  • Your registration is valid forever. It will remain valid as long as you keep the registered telephone number or until you remove your number from the list. To remove your number, log in to your account and click on the “trash can” next to your number. You can also remove your telephone number from the list by e-mail using the contact form

  • Yes, this service is entirely free.

  • The “Do not call me” list ensures that you will no longer receive unwanted advertising by telephone. If you register your telephone number on this Register, companies engaged in telephone campaigns must delete your number and name from their contacts lists. This means that they will not be allowed to call you to promote their products and services, and if they do so they risk a fine. If despite your registration on this Register, some companies are still calling you for marketing purposes, you can report this on Meldpunt.be (“Annoying telephone calls” section).