Frequently asked questions 47

  • After buying the license, you can choose how you prefer to receive the file "DNCM" . You can choose among these different methods:

    • By uploading to your DNCM account: e-mail with the link to the file: default setting
    • Via a sftp connection: with this option, you can establish your own direct connection with the list (updated daily) via a secure FTP connection.
    • In your account, you can also choose the "online check": you can check number by number s 'it is in the list "DNCM"
    The "DNCM" file is a txt file which contains only the phone number and the date of registration. You can consult the layout of the file here.

  • This is not an obligation. In Belgium, the telecom operators have this obligation. They take care of the communication to their subscribers. When a subscriber asks you about this or when you receive complaints from a subscriber, you can of course always refer to the “Do not call me” list.

  • The “Do not call me” list only applies to telephone calls. SMS campaigns are covered by the legislation on electronic communication, and you need an opt-in for this. The same applies to e-mail campaigns.

  • No, fax campaigns are not covered by the “Do not call me” legislation. Fax, SMS and e-mail are covered by the legislation on electronic communications and are by definition an opt-in.

  • This is certainly possible. Agents of the Directorate-General Economic Inspection carry out inspections on compliance with the provisions of Book VI and Book XIV. Such inspections will be in response to a complaint or on our initiative. You must be able to demonstrate that you have consulted and checked the “Do not call me” list. When do you risk a sanction? If you have contacted a complainant who is on the list  (https://www.bel-me-niet-meer.be)  and who has not subsequently expressed the wish to be contacted by you (i.e. has not opted in for contact). The sanctions range from a warning to fines of up to 80,000 euros.

  • No, this is not allowed. Article 22 of the "General terms and conditions" states that you must not communicate or resell the “Do not call me” list to third parties without them having a valid licence to use it. Any unauthorised use of the “Do not call me” list, by the customer or on their behalf, will lead to a claim for damages.  

  • Yes, you are calling Belgian telephone subscribers, so you need to remove from your contacts list any numbers on “Do not call me” list.

  • No, the list only contains Belgian numbers: fix and mobiles.

  • The list only contains telephone numbers and the date of the registration. You can use this link to download the layout of the file.    

  • In this case, the registration on the list has priority, so you will no longer be allowed to contact the subscriber. Therefore, it is essential that you keep track of the “opt-in” date in your database. The Data Protection Commission states that the last act of the consumer/subscriber has priority. In other words, if a subscriber signs up for the “Do not call me” list and then gives an opt-in, then the opt-in will have priority.

  • Yes, because the “Do not call me” legislation applies to both B2C and B2B campaigns.

  • The “Do not call me” list only applies to commercial campaigns, not to providing information. For example, you can contact a customer in connection with a delivery or a technical problem. There are two cases in which you can still contact your customers by telephone:

    • In the case of non-commercial calls, such as providing information, technical assistance, etc.
    • If your customer has given their explicit permission (opt-in). You must record this in your database, along with the date on which your customer gave you their permission.

  • You cannot contact any of the telephone numbers on the “Do not call me” list for advertising messages. So, whether it's customers or potential customers, company numbers or private numbers, you must remove them from your contacts list. In other words, you are no longer allowed to contact existing customers who are signed up with the “Do not call me” list for telephone direct marketing campaigns. You are allowed to contact them if they have given their explicit permission for you to do so.

  • In principle, you do not need an opt-in if you wish to contact customers or potential customers by telephone. However, you do need to check your contacts list against the “Do not call me” list. You will need an opt-in for SMS and e-mail campaigns

  • All Belgian telephone subscribers can put their numbers (fix or mobile) on the list, i.e. both individuals and companies.

  • In 2014, the “Robinson Phone” list was replaced by the “Do not call me” list. All numbers in the "Robinson Phone" list were transferred to the “Do not call me” list.

  • No, this is not possible. If you are a large company, you subscribe for one year. An SME can choose to purchase a licence for one month.

  • You can always change your company details, except your username and login. You can change your data by loging in to your “Do not call me” account

  • For the purposes of the “Do not call me” list, advertisers are the parties who contact or have consumers contacted by telephone for commercial purposes. For the purposes of the “Do not call me” list, “service providers” are the parties who work for the advertisers and could be call centres or data processors. They make the telephone calls or edit the calls database on behalf of the advertiser.

  • You have to pay for a licence to use the “Do not call me” list. The rate depends on the type (call centers, service providers) and the size of the company. Once your company is registered, we will check the number of employees and turnover figures. DNCM will send you a quote based on these criteria. The various rates are as follows:

    • Service providers: € 2,400 per year, if SME € 1,200 per year.
    • Advertisers: € 4,250 per year, if SME € 1,140 per year.
    • Advertisers can also buy a licence for one month: € 99.

  • DNCM stands for “Do Not Call Me”. This non-profit organisation is formed by telecom operators and professional organisations including Contactcenter.be, BAM, UBA and Safeshops. A Royal Decree of 28 June 2015 designated DNCM ASBL/vzw (a non-profit organisation) as the central administrator of this list. DNCM also became responsible for managing access to the list and the protection of the associated personal data.

  • As a company/organisation, you are subject to the law when you carry out direct marketing campaigns by telephone. Direct marketing is a broad concept. It is not just about the commercial campaigns of companies on behalf of their customers, but also about contacting potential customers. For example, organisations contacting people as part of a campaign to raise money for charity or to recruit members is also direct marketing. However, “contacting” is not always synonymous with direct marketing. It is not the case, for example, when: - A company contacts a customer to confirm an appointment; - A company informs a customer about a possible problem with a product that they have bought. Direct marketing is more than just “advertising”. It also includes non-commercial messages.